Disney Claims Their Lagging System Was Due to User Error Not a Glitch

If you have been trying to get Disney Park Pass reservations and have hit long wait times and issues, you aren’t alone. But according to Disney it’s due to users “trying to book before it was their turn.”

Here’s what CBS says they were told by a Disney Spokesperson:

“A Disney spokesperson told CBS MoneyWatch the reservation system had no such glitch. Disney had made the system available Monday first for people with a previous Disney World resort reservation, the spokesperson said. The system will be available for annual pass holders this Friday and for the general public on Sunday. 

People who couldn’t reserve Monday probably thought it was a glitch, but in reality, they were likely trying to book before it was their turn, the spokesperson said.”

While I do think that could account for part of the issue, there were plenty of people who were trying to book properly that faced long wait times and blank screens. Disney has had similar issues with deals in the past as well as all the trouble they have on their Shop Disney site. Maybe it’s time Disney just admits they need something better.

Twitter disagrees with the Disney Spokesperson:

@Disney @WaltDisneyWorld Ur statement to @CBSNews is simply false and offensive to those who had a ticketed pkg and eligible APR’s beginning 6/22. If a glitch did not exist, please explain why I had to make a pseudo dining reservation, cxl it, before I could gain access to APR’s?

— Lori Richard (@LoriElleRichard) June 24, 2020

If no “glitch” then why did it take me 4 1/2 hrs to get my reservations for my August resort reservation, then tell me I reached my limit when trying to book for my November resort reservation? Can’t #Disney just come out and say, we screwed up?

— Humphrey’s Lodge (@humphreys_lodge) June 24, 2020

Step 1: Blame the User. Step 2:… Step 3: Profit!

— Jose Fuentes (@mac9899) June 24, 2020

#Disney Disney Park Pass System just crumbled before it even opened they’ve forced EVERYONE worldwide with resort reservations for next 15 months to log in & make a reservation for their park for each day.
Crazy to create this peak rather than rolling time window for reservations

— Tim Wappat (@TimWappat) June 22, 2020

I’m am going to make this as clear as possible…. DISNEY GET YOUR SH*T TOGETHER!

— Hold up 🛑 (@FindingIssues) June 24, 2020

Guys, Disney didn’t have any issues, it’s all of our faults. We had the dumb when we were trying to make park reservations. https://t.co/V9jCvGSKGO

— Nicholas of Parkscope (@Delma_84) June 24, 2020

The problems seem to be continuing today with the release of 2021 packages with long wait times.

I get that a lot of people want to go, and I’m sure that some of the issues could be user error, but this is an ongoing problem. Disney is going to require the Park Pass Reservation well into next year, so the issues need to be addressed.

Just so you know Annual Passholders can book their Park Passes on Friday, June 26th and then the general public can book theirs on Sunday, June 28th.

What do you think? Comment and let us know.

Source: CBS, Twitter