Disney has posted some instructions or “what to expect” for those seeking out a Disability Access Pass (DAS Pass) ahead of their trip to the theme parks. Guests now need to be preapproved for the pass via a video call. Many have been denied, and the process is confusing.
Previously, Disney allowed guests to get a DAS pass without a video call, but they changed this due to abuse of the service. I still say due to wanting to sell more Lighting Lane passes, but I digress.
The required video call has been confusing for many, and Disney hasn’t always been very clear on what to expect.
Disney has listed directions / expectations ahead of the video call.
“Speak with a Cast Member
When you’re ready to chat with a Cast Member to determine eligibility for DAS, you can engage in a live video chat using the “Request Live Video Chat” button below.
Make sure the device has a working camera and a microphone. You must review and accept the Terms & Conditions before requesting a live video chat.
Important things to note:
- Live video chat is available from 7:00 AM to 8:00 PM Eastern Time.
- The recording of this video chat is strictly prohibited.
- The Guest requesting DAS either for themself or for someone else (e.g. a minor child) must be 18 years of age or older to register
- The Guest for whom DAS is being requested must be present during the video chat.
- If you’re not logged in to the Walt Disney World website, you’ll be prompted to log in.
- If you don’t have an account, you’ll need to create one before continuing.
- If you don’t have valid theme park admission, you’ll need to link valid theme park admission for each member of your party.
- Guests using a mobile device or tablet will need to download the Zoom application to connect to the video chat.
- Video chat is screen reader-friendly for Guests with visual disabilities and available with text chat for Guests with hearing disabilities.
- At this time, live chat is offered in English only.“
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